User Experience (UX)

Designing products that people love doesn’t happen by accident – it’s the result of a process that integrates research with iterative design. User Experience is “a person’s perceptions and responses that result from the use or anticipated use of a product, system or service”. It can be either good or bad – and given choices, customers prefer good experiences.

Covalent offers User Experience services allowing organizations to gain insights early in a project, design the a competitive interface, and communicate specifications for development.

Some of our UX capabilities include:

  • User Research
  • Card Sorting
  • Surveys
  • Interviews
  • Ethnographic Research
  • Contextual Inquiry
  • Usability Testing
  • Rapid Iteration
  • Wire framing
  • Clickable Prototypes
  • Innovation Workshop Facilitation

A heat map from a usability test showing how users use a website.
A clickable prototype is used with prospective customers to validate design decisions.