Our Process

Great product design and experiences don’t happen through luck or chance. Designing and delivering products and services that people love comes from a defined, iterative process, balancing the needs of customers with business goals.

The Covalent Process is a repeatable, proven method that starts understanding business goals, identifying key performance indicators, and the organizational capabilities and challenges. At the center of our process is the user, or customer. By understanding organization needs, and the user’s pain points and wants, we are able to design and deliver solutions that ultimately create value for all.